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How do I get an estimate?

Mitchell’s Auto Body offers detailed, computerized estimates free of charge with no appointment necessary Monday through Thursday. Once you get an estimate, we can get you scheduled for repairs to begin. If you are filing an insurance claim, please contact your agent first. The insurance company may instruct you to go to a collision repair shop for an estimate or they may send an adjuster to appraise your damage.

I had an accident that is my fault. How do I file an insurance claim?

Contact your insurance agent first. They can help you file your claim. You will be asked a series of questions regarding the accident and may be asked to provide a police report.

My accident was someone else’s fault. How do I proceed?

The person who caused the damage to your vehicle should either compensate you for the repair or should file a claim with their insurance company. If their insurance company accepts liability, they will pay for your repairs and in most cases will provide you with a rental car.

Why is my insurance estimate lower than the estimate I received at your collision repair shop?

It is common for estimates to vary. This is due in part to the insurance company’s guidelines on parts. Be sure the adjuster explains what type of parts have been allowed (for example, new, aftermarket or used).

It is important to show the insurance estimate to us, or the collision repair shop of your choice, so that they will know which parts have been approved by the insurance company. If additional parts or labor are required, the repair shop will work with the insurance company for reimbursement of these charges.

How do I set up a rental car?

Whether it’s your insurance company or the other person’s insurance company paying for your repair, you should check with the claims representative to see if you have rental coverage. If you do, you should let them know as soon as possible and find out what their procedures are. They will need to know the dates you will need a rental car. This will be the dates your car is determined to be non-drivable. Non-drivable means either it does not meet the requirements set forth by law to be on the road or it is currently undergoing repairs. Many times, your damage is minor, and you may still drive it until you get it repaired.

Do I have the right to choose the shop that will repair my vehicle?

Absolutely. Even if the insurance company tries to refer you to a specific shop, by law you have the right to have your vehicle repaired at the shop of your choice. There is no law that says you must have your vehicle repaired at the “cheapest” shop or one “preferred” by the insurance company. We may be your insurance companies preferred shop, but that doesn’t mean you have to bring it to us. You should select a repair facility based on their skill, service, knowledge, reputation and guarantee of their workmanship, and that facility is Mitchell’s Auto Body.

Do I have to get more than one estimate?

No. Notify the insurance company responsible and follow their procedures. If your insurance company uses an adjuster, be certain to get a copy of the insurance adjuster’s estimate and take the estimate and your vehicle to the shop of your choice.

Differences in repair estimates are common. A lower estimate may not always be the best choice. If you choose to obtain multiple estimates and are unable to tell the difference between them, please ask us. We’ll show you the difference in black and white and explain how it relates to the repair quality.

Do not get an estimate from a shop you would not want to repair your vehicle.

What areas do you serve?

Mitchell’s Auto Shop offers auto body and collision repair service to many towns in eastern North Carolina, including Goldsboro, Pikeville, LaGrange, Princeton, Wilson, Selma, Smithfield, Kenly, Fremont, Mount Olive, and  Kinston.

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